| 1. Customer emails a Custom Design request to the sales department. |
This can be anything from a rough drawing or idea to blue prints or a 3D CAD Model. |
| 2. We look over the request and reply requesting any more details that are needed to provide an accurate quote. |
Sometimes there is essential information and specifications missing from a request and we must clarify these details to continue. eg. max weight, expected top speed, control type, etc. |
| 3. Customer responds with further details. |
Details are clarified. |
| 4. We send out images of a 3D model we create representing how we interpreted your request. |
Once we have all the information we need, we can draw up a 3D CAD model to give you an idea of how your product will look when finished |
| 5. We send a price quote on the total cost of the design for parts and labor. |
A price quote is sent to your email which includes a breakdown of parts, labor, machining and any additional cost. |
| 6. Customer then approves the design or requests changes he would like made. |
If there are a few things you would like changed, just let us know and we can adjust your quote and 3D model to reflect them. |
| 7. Once the customer agrees to the design, an invoice is sent out for the total amount and the 70% deposit. |
On custom work, we require a 70% deposit before we begin fabricating. This eliminates the chances of us getting stuck with money and time invested into a design no one wants, should you change your mind. |
| 8. Once payment is received, we start fabricating parts and ordering any special parts or components we don't normally stock. |
If we are short on items in stock or need to order special items from our suppliers, we do so immediately and have them couriered to us as quickly as possible. |
| 9. Customer is kept updated on the progress of their design with occasional pictures and updates. |
If a design will take 1 month to complete, we will update you every week or two on the progress at that time. We usually include pictures of the design at the current stage. |
| 10. Once completed, pictures and video will be sent to the customer after testing. |
Once assembly and testing are finished, we will forward some pictures and videos of your design as proof of completion. |
| 11. Customer receives an invoice for the remaining 30%. |
You will receive an invoice for the remaining amount owing. |
| 12. Once paid in full, the product is shipped. |
Once we receive payment, your order will be packed up and shipped to you. |